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Return Policy

Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please return all items to the following address: Bagology Ltd, 261 Lewisham High street, Place Ladywell, Unit B, SE13 6AY, London, UK.

IMPORTANT: Please email us for the return address before sending any parcel back to us during Covid-19.

If you live in mainland UK your return will be free (Just drop us an email and we'll send you a pre-paid returns label) If you live OUTSIDE mainland UK you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bagology.london.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bagology.london and send your item to: Bagology Ltd, 261 Lewisham High street, Place Ladywell, Unit B, SE13 6AY, London, UK.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

To return your product, you should mail your product to: Bagology Ltd, 261 Lewisham High street, Place Ladywell, Unit B, SE13 6AY, London, UK.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.